Traditional monitoring approaches, often limited to basic SNMP queries or fragmented internal scripts, are no longer sufficient to guarantee the resilience of modern networks. For telecom operators and managed service providers (MSPs) operating critical Network Operations Centers (NOCs), the transition to AIOps has become a vital necessity. At NKINDA, our mission is to support this digital transformation through a proprietary and disruptive technology: the GSA SRE CORE and MARINA GSA suite.

Site Reliability Engineering (SRE) is an engineering practice that merges software development and IT operations to solve customer problems, automate operational tasks, and minimize risk. In our vision, SRE ensures the resilience, redundancy, and reliability of complex ecosystems.

NKINDA's SRE engineers apply the 50/50 rule: half their time is spent on proactive problem-solving (escalation management, incident response), and the other half is strictly dedicated to automating operations. This automation eliminates time-consuming manual interventions, thus reducing human error and allowing teams to focus on cutting-edge engineering.

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To measure this excellence, we manage our MSP services around strict key performance indicators (KPIs):

    • SLOs (Service Level Objectives) and SLIs (Service Level Indicators): They quantitatively define the expected state of services (latency, throughput, error rate) to guarantee absolute compliance with SLAs (Service Level Agreements).

    • Error Budgets: This tool allows us to reconcile network reliability with the need for innovation, by establishing an acceptable level of error risk (for example, targeting a "five-nines" availability of 99.999%).

The 3 Pillars of ITSM Transformed for Telecom NOCs

As part of an MSP support for NOCs managing ultra-sensitive telecom infrastructures (RAN, IP/MPLS, Core PS/CS, IN, VAS), NKINDA is reinventing the classic management of incidents, problems and changes thanks to the GSA SRE suite.

• The traditional approach: Restore service as quickly as possible, often through temporary workarounds.

 • NKINDA's SRE Excellence: When faced with an outage on an EPC node or a RAN failure, speed is crucial. Instead of manually navigating through heterogeneous endpoints, GSA SRE CORE offers real-time Live Troubleshooting . With a single click, our advanced GUI modules perform automated Deep Checks across the entire network, generate logs, and provide immediate remediation suggestions. The result is a drastic reduction in MTTR (Mean Time To Recovery).

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The common approach: Find and correct the root cause (Root Cause Analysis) to avoid recurrence.

NKINDA's SRE Excellence: In dense telecom environments, an underlying problem can cause signal storms or bottlenecks on the Core Network (Core CS and Core PS). The MARINA GSA AI solution acts as a predictive engine (Machine Learning). 

By centralizing infrastructure aggregation and analyzing flows (Diameter, API) via the GSA Telco Node Analyzer , MARINA detects anomalies at an early stage. We move from post-mortem investigation to automated preventive maintenance, orchestrated weekly or daily without manual effort. 

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    • The traditional approach: Implement patches safely without interrupting the infrastructure, through rigorous planning.

    • NKINDA's SRE Excellence: Integrating new technologies (like 5G Core) or performing massive node upgrades requires surgical precision to avoid consuming the Error Budget .

The GSA Change Management Engine and the GSA Multi-Vendor Command Engine enable the industrialization of network operations. Our solutions standardize engineering best practices across multi-vendor equipment, ensuring that every change is tested, deployed smoothly, and documented.

Whether it's for optimizing business KPIs (MTTD, MTTR, MTBF), managing complex changes, or anticipating failures before they occur, the GSA SRE CORE and MARINA GSA suite offers complete end-to-end control.

Unlike traditional monitoring tools, our ecosystem is 100% customizable and specifically designed to handle the complexity of your telecom and IT architectures.

With NKINDA, move from a reactive NOC model to a digitized, proactive, and AI-powered control center.

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